Shipping policy
Shipping Policy
Thank you for shopping with Sereno by Café Vivere! Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: 7–15 business days
- Expedited Shipping: 5–10 business days (where available)
Delivery times are estimates and may vary depending on your location and carrier delays.
International Shipping
We currently ship to select international destinations. International shipping times may vary depending on customs clearance and local delivery services. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at serenobycafevivere@gmail.com and we will investigate the issue with the carrier on your behalf.
Incorrect Address
Please ensure your shipping address is correct at the time of checkout. Café Vivere is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at serenobycafevivere@gmail.com and we will do our best to correct it before the order ships.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to us at serenobycafevivere@gmail.com or visit our store at serenocafe.myshopify.com